![]() A warning dialog will appear, dismiss it by clicking “Later”. In the file chooser click the “Application” shortcut and then locate “TeamViewer QuickSupport” and select it from the list. On the right pane click the “+” icon at the bottom of the list. In the left pane of the preferences window scroll down to “Full Disk Access” and select it. Once unlock, scroll through the left panel to find the “TeamViewer QuickSupport” item and check the box. You will need to enter your username and password for the computer. In the same preferences window click “Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom of the window. The preference window will warn you that you will need to quit TeamViewer, click “Later”. Sequentially click on each button and allow it access.Ĭlicking on “Open Screen Recording Preferences…” will open the “Security & Privacy” preferences pane. ![]() Then double-click to start it.Ĭlick the Open button on the security promptĪllow TeamViewer permissions to access your computer in the next window. ![]() I need to be able to establish a connection to her computer, and then I will create a permanent connection so I can help at easily in the future.Start by downloading the software from the TeamViewer website:ĭrag the icon in the window to your “Applications” folder to copy it to your computer. She is very very helpless, she doesn't even know what a desktop is, so this is all very slow and time consuming and frustrating. She is going out of her mind already, with me emailing her links to install software that doesn't work, and helping her figure out how to close and/or delete the wrong ones, and close windows, and delete emails, and redo it all over. Well, the latest version doesn't work on her computer! How are we supposed to connect? ![]() When I put in the ID numbers she gave me, I got a message that I couldn't connect to her because she was using an older version of QS and to tell her to install the latest version. Mom did the same with the QuickSupport program. I tried installing the latest version of TV, but was told my computer was too old, so I installed the compatible 10x version. ![]()
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